Frequently Asked Questions

Where do you deliver? 

 

We deliver to all zip codes within Austin. If you are outside of Austin, let us know and we will see how we can accommodate you!

 

Are there weather restrictions?

 

Unfortunately yes, for safety reasons we will be unable to set up the bounce house in high winds, rain, or any other extreme weather conditions. We can not set up the ball pit in any rainy conditions. If weather prohibits us from setting up at your event, we can help you reserve a new date at no extra charge or we can offer a full refund. 

 

Do you clean your equipment?

 

Absolutely! All of our equipment is cleaned and sanitized after each event. 

 

What type of surface is required for set up?

 

The bounce houses and the ball pits will require a level surface of either, grass, turf, pavement, carpet, concrete, or asphalt. Sadly, we can not set up on gravel or rocky surfaces.

 

How do you power the bounce house?

 

We provide an extension cord, the bounce house must be set up no further than 80ft from an outlet. If the desired location is further than 80 feet from an outlet, you will need to provide a generator. 

 

Is there an extra charge for delivery and setup?

 

No! Your rental price includes delivery and setup. However, please feel free to tip our amazing delivery staff for doing an awesome job! All of our delivery employees keep 100% of the tips they receive.